Status quo... it won't get any better unless you tell them...

                                                                            Bill "Great sandwich sweetie"

Me: "Thanks, but I don't like the way the new cheese is packaged, it's hard to get the slices apart and they break at the edges"

Bill: "I know, I won't buy that cheese again"

Me: "Maybe you should tell the company,

They can't fixed it if they don't know"

Bill: " Yea, your right"

... so it went.

Bill, emailed the company and they responded with an offer to send out coupons if he would provide the information from the packaging included in the line with the military date code. This is all well and good, but did they or will they get the message?  They are sending coupons in consideration for our feedback. Hopefully they will be good for any product... because we won't buy that cheese again, there is just to much waste getting it out of the package.

It was only a few weeks back that, Kathy Hart, a dear friend and I were out shopping.  We had bought a couple of Rubber Maid pitchers. I discovered that the one I had leaked, I called the company and they sent me out a coupon for a replacement. If fact the coupon was for any Rubber Maid product up to $10.00 

It's like this with a lot of things in our daily lives. How many times have you had a thought or made a comment about a poor product or service and not gone any further with it.  For that matter, how many times have you called over a manager to rave about someone who gave you good service.

Over all in the scope of doing business, I believe service is #1. Not always, but most of the time.

Example, you go to a Mexican restaurant, one of the better ones in town according to the recommendations. The food is pretty good but, the service is fair at best. It is a very busy night and, your rice and beans are cold when they come to the table, you spend most of the meal trying to get the servers attention and it's not until the end of the meal, when it's rather late to solve the issue, that the server comes by your table. As she hands you the check for your meal, she half heartily offers to get you a new bowl of rice and beans to go. Now fast forward a couple of weeks and you decide to go to Mexican restaurant #2. The food is about the same as the 1st restaurant, the ambiance is a little lay back, more of a diner style,  but the service and staff are fantastic. This time your server is there asking if everything is ok. You  mention to the her/him that your rice and bean could be warmer and before you know it  your server is back at your table with a fresh hot bowl of rice and beans, apologizing for you inconvenience and offering to take the amount off your check.  Where are you going the next time you want Mexican Food, restaurant 1 or restaurant 2?

The bottom line is that if we continue to tolerate poor service and poor quality, that is what we will continue to receive.  

We try to make a habit of praising good service where ever we find it, and pointing out poor service when necessary.

Life is simple... enjoy the journey